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Communication Skills Every Call Center Agent Needs to Master
WebCustomer Service Group 36 Midvale Road, Suite 2E, Mountain Lakes, NJ 07046 Telephone: (973) 265-2300, Fax: (973) 402-6056 Website: CSWeek.com Email: [email protected] WebMay 16, 2024 · Options: Read a question, and the first team to “buzz in,” and answer correctly chooses to play or pass. Think of a number between one and ten and ask teams to guess. Flip a coin. Refer to work-related metrics like “team with least call-outs,” or “team with most seniority”. Use a random generator program. WebDec 20, 2016 · Customer loyalty depends a lot on strong customer service. So it’s important to walk alongside your agents, celebrate their strengths, and work through their weaknesses. Here are five contact center communication skills every agent should master. 1. Making a good first impression mcwane marshfield mo
